Privacy Policy

We, referred to as “the Company”, “We”, or “Us”, are deeply committed to regulatory compliance and safeguarding the privacy and security of personal data. In this Privacy Policy, we provide Users of this website with comprehensive information about how we handle their personal data. By confirming payment for our professional services, you automatically become a customer and agree to our Terms and Conditions.

We reserve the right to update this Privacy Policy to comply with new legal requirements or business needs. Any changes will be effective upon publication on the website, so we encourage Users to review it periodically.

Please note that to access and use our website, you must be of legal age and have the capacity to enter contracts under the laws and regulations of your country.

This Privacy Policy is not contractual and does not form part of your contract with us, without prejudice to your rights under applicable law.

 

What Constitutes Personal Data?

For the purposes of this Privacy Policy, “personal data” refers to any information that identifies you or could be used to identify you, including contact details (such as your name, date and place of birth, email/postal address, and signature) and other information like your website usage or IP address.

 

Who Controls Your Personal Data?

The Company, as specified in our Terms and Conditions, is responsible for controlling your personal data collected when you interact with our website, submit an application, or contact our Customer Service Department.

 

When Does This Privacy Policy Apply?

This Privacy Policy applies to the personal data we collect, use, and process from you as a User of our website and/or Customer. Please note that our website may contain links to third-party websites, which operate independently of us. We are not responsible for the content or services provided by these third-party websites.

 

What Personal Data Do We Collect?

We collect personal data from you in the following ways:

 

  1. Direct Interactions: When you interact with us through our website forms or contact our Customer Service Team via chat, email, or telephone.
  2. Automated Technologies: We may collect information such as your IP address and website usage using cookies. Please refer to our Cookie Policy for more details.
  3. Payment Data: We collect payment information securely through certified payment service providers once you have completed application and accepted our Terms and Conditions.

You are only required to provide the personal data necessary to fulfil the specified purposes. Providing additional information implies consent to its processing for the informed purposes.

You must provide accurate and complete personal data to submit your application. We are not responsible for errors or fraudulent information provided by the User.

If you provide personal data of third parties, you must ensure you have their consent. If providing data of minors, you must be their parent or legal guardian.

 

What Do We Use Your Personal Data For?

 

We process your personal data for the following purposes:

  • To assist you in submitting your arrival card.
  • To address inquiries, claims, or requests for information.
  • For administrative purposes.
  • To improve website functionality and user experience.
  • To prevent and monitor fraudulent activity.

 

What Is the Legal Basis for Processing Your Personal Data?

We process your personal data based on legal grounds such as contract fulfilment, consent, legal obligations, and legitimate interests.

 

How Long Do We Keep Your Personal Data?

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, after which it will be securely deleted.

 

With Whom Do We Share Personal Data?

We share personal data with relevant authorities, payment service providers, technology partners, and legal entities to fulfil our services and legal obligations.

 

How Do We Protect Your Personal Data?

We implement technical and organizational measures to safeguard your personal data against unauthorized processing.

 

What Rights Do You Have and How Can You Exercise Them?

You have rights to access, rectify, erase, restrict processing, object, and portability of your personal data. You can exercise these rights by contacting us via email or our Contact Form.

You may modify privacy settings in your web browser or use “Do Not Track” tools to manage cookies.

Requests will be responded to within one month, with a possible extension in complex cases. You also have the right to lodge a complaint with the Supervisory Authority.

We are available to address any questions or concerns regarding this Privacy Policy or your personal data processing.

 

Information for Residents of California (US):      

California residents can request information about personal data disclosure by contacting us.

 

Information for Residents of the European Economic Area (EEA):

This section applies to EEA residents and outlines data processing details, legal bases, and rights under GDPR. Contact us for EU Data Subject Rights requests.

If you have any questions, contact us at helpdesk@malaysiadigitalcard.com For EU Data Subject Rights requests, include “Your EU Data Subject Rights” in the subject field and specify the services relevant to your request. If you have concerns, you can lodge a complaint with the relevant data protection authority.